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Legal clarity for your account

We operate manjur55 with clear rules about how we handle your data, payments and account access.

Data security verifiedAccount access transparentSupport available daily
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manjur55 Legal clarity for your account
REACH OUR TEAM

How to contact us about legal or account questions

Team online

Live chat

Open the chat widget in your account lobby Monday to Sunday, 08:00 to 22:00 Jakarta time. Our team answers legal and data-access requests within two hours during these windows.

Support email

Send account or data questions to [email protected]. We reply within 24 business hours with a response to your inquiry, confirmation number and next steps.

Account settings

Visit Settings > Privacy & Legal in your account dashboard to download your data, view your transaction history and update your contact preferences anytime.

DATA AND SECURITY

How we protect your information and your rights

Account verification

When you open an account, we collect your name, email and phone number to meet local payment law.

Deposit and withdrawal records

Every transaction you make through DANA, OVO, GoPay or QRIS is logged with timestamp, amount and confirmation code.

Cookie and tracking consent

We use cookies to remember your login session and game preferences.

Data request and deletion

You can request a full copy of your data or ask us to delete your account through the Privacy form…

Password and device security

Your password is encrypted in transit and at rest. We recommend you change your password every 90 days and log…

Dispute resolution

If you dispute a transaction or payment, contact our support team with your transaction ID.

Your legal rights and account questions

Your personal information stays encrypted for seven years to comply with local law. Game history and transaction records remain on file for financial audit. You can request deletion of non-essential data like preferences and saved payment methods within 14 days of closure.

Yes. Open Settings > Account History and select the date range you want. Statements show every DANA, OVO, GoPay and QRIS transaction with timestamp, amount and confirmation code. Downloads are available as PDF or CSV format.

Your account balance is held in trust and remains your property at all times. We never use player funds for operational costs. Deposits and withdrawals are processed through licensed payment providers, and your balance is reconciled daily against our banking records.

Withdrawal requests are processed within 24 hours. Most DANA, OVO and GoPay transfers arrive in your wallet within 15 minutes. QRIS transfers may take up to one hour depending on your bank. GoPay transfers show a confirmation code in your account immediately.

Contact our support team with your transaction ID and the date of the payment. We investigate within 48 hours and either confirm the transaction or reverse it and refund your balance. Follow up by email at [email protected] if you need escalation.

Your account access depends on local law in your region. Within Indonesia, you can log in from any device with your email and password. If you travel, we may send a verification code to your registered phone number for security.

You can request a full log of how your data is processed, including what information we collect, where it is stored and who can access it. Submit requests through Settings > Privacy & Legal or email [email protected] and we'll respond within 14 days.

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