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How we protect your account and payment data

When you open an account with us, your personal information and every transaction stays encrypted and secure.

Encrypted deposits via DANA, OVO, GoPay, QRISAccount data held in secure serversYour withdrawal verified before payout
manjur55 How we protect your account and payment data
PRIVACY REQUESTS

How to contact us about your data

If you want to see what data we hold about you, request deletion, or change your privacy settings, reach us through any of these channels. Our team responds to data requests within five business days. Players in Yogyakarta and Jakarta use the same support paths as everywhere else on the platform.

Team online

Email

Send your data request to [email protected]. Include your account username and the specific information you want to access, update or remove.

Live chat

Open the help bubble in your account lobby to message our privacy team. Available Monday to Sunday, 08:00 to 23:00 Jakarta time.

Account settings

Go to Settings > Privacy inside your account. You can review permissions, adjust cookie preferences, and download your data summary in one click.

SECURITY COMMITMENTS

How we keep your information safe

Every deposit, withdrawal and login is encrypted with SSL 256-bit security. We use two-factor authentication so only you can access your account from new devices.

Data encryption

All transactions and personal data travel through encrypted channels.

Two-factor authentication

Enable 2FA in Settings > Security. A code sent to your phone or email confirms every login from an unknown…

Withdrawal verification

Before we send money to your DANA, OVO, GoPay or bank account, we confirm your identity through a one-time code.

Cookie management

We set cookies to log you in, show your preferred language and remember your lobby view.

Data retention

We keep your account data while your profile is active.

Privacy changes

If we update this policy, we notify you by email. You have 30 days to review changes.

Privacy Policy — common questions

Read answers to the questions we hear most from players about how we handle account data, cookies, withdrawal verification and data deletion.

Yes. Go to Settings > Privacy > Download My Data inside your account, or email [email protected] with your username. We'll send you a complete record of your profile, gameplay history, transactions and login activity within five business days.

We retain your account data for seven years after closure where local law permits. This helps us prevent fraud, handle disputes and meet regulatory requirements. After seven years, your records are permanently deleted from our servers.

No. We never sell or rent your name, email, phone, address or payment details to third parties. We share data only with payment processors like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with regulators if the law requires it.

Your phone and email are used to verify your identity, send you withdrawal confirmations, alert you to security changes and help you reset your password. They also let us contact you if we detect unusual account activity, keeping your funds safe.

Open Settings > Privacy inside your account and toggle off non-essential cookies. Essential cookies (login, fraud detection) cannot be disabled, but all others can be removed. You can also clear cookies through your browser settings anytime.

Yes. All deposits and withdrawals are encrypted with SSL 256-bit security. Your payment details are never stored in full on our servers; we use tokenization so we only see a masked reference during transactions.

You can request deletion of non-essential data anytime through Settings > Privacy or by emailing [email protected]. We'll remove personal information like your phone and address within five days. Account records needed for regulatory compliance stay for seven years where local law permits.